Term and Conditions

Hey there, wind chasers! We’re stoked to have you here. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our gear. By accessing kiteboardinggearus.com and making a purchase, you’re agreeing to these terms. We’ve written this in plain English because we believe in transparency and building trust with our kiteboarding community.

1. Who We Are & Our Commitment

Kiteboarding Gear Store is your trusted partner for kiteboarding equipment and accessories. We’re riders ourselves, and we understand that reliable gear is essential for your safety and enjoyment on the water.

Our Commitment to You:

• Providing high-quality kiteboarding gear that meets industry standards
• Offering transparent pricing and shipping information
• Processing orders quickly and efficiently
• Standing behind our products with fair return policies
• Providing knowledgeable customer support from fellow kiteboarders

2. User Responsibilities & Account Terms

Eligibility:

• You must be at least 18 years old to make purchases
• You must provide accurate and complete information during checkout
• You are responsible for maintaining the confidentiality of your account information

User Obligations:

• Provide truthful information in all interactions with our store
• Use our products safely and in accordance with manufacturer guidelines
• Notify us immediately of any unauthorized use of your account
• Comply with all local laws regarding kiteboarding equipment use

3. Products & Services Description

Product Categories:

• Action Trackers & Cameras: Equipment for recording your sessions
• Kiteboarding Bags & Compression Bags: Storage and transport solutions
• Board Retrieval & Visibility Gear: Safety equipment
• Control Bars & Hardware: Essential kite control components
• Harnesses & Accessories: Rider support systems
• Foil Boards & Foil Kites: Advanced riding equipment
• Protective Gear: Booties, gloves, and impact vests
• Custom Orders: Build A Bar Workshop and other custom services

Product Information:

• We strive to provide accurate product descriptions and images
• Colors may vary slightly due to monitor settings
• Specifications are subject to change without notice as manufacturers update products
• Some items may have specific usage guidelines or restrictions

4. Ordering & Payment Terms

Order Process:

• Add items to cart and proceed through checkout
• Review your order carefully before payment
• Receive order confirmation via email
• We process orders within 1-2 business days after payment confirmation

Accepted Payment Methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing & Currency:

• All prices are in US Dollars (USD)
• Prices include applicable taxes where specified
• We reserve the right to adjust prices due to supplier changes or errors
• Shipping costs are additional unless you qualify for free shipping

Order Cancellations:

• Orders can be cancelled within 2 hours of placement if not yet processed
• Contact us immediately at [email protected] for cancellations
• Once an order is processed for shipping, standard return policies apply

5. Shipping & Delivery

Shipping Methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Shipping Areas:

• We ship globally, excluding some parts of Asia and remote areas
• Delivery times are estimates and may vary based on destination and customs
• Customers are responsible for any import duties, taxes, or customs fees

Order Tracking:

• Tracking numbers are provided once orders are shipped
• Monitor your package and be available to receive delivery
• Report lost packages to the carrier immediately, then contact us

6. Returns, Exchanges & Refunds

Return Timeframe:

• 15 days from the date you receive your order

Return Conditions:

• Items must be in original, unused condition with all tags attached
• Original packaging must be intact and included
• All accessories and documentation must be present
• Proof of purchase (order number) is required

Non-Returnable Items:

• Demo and Used Gear (sold as-is with condition clearly described)
• Closeout Gear (final sale items)
• Build A Bar Workshop custom orders
• Opened Booties and Gloves (hygiene reasons)
• Fly Line Sets that have been removed from packaging
• Any item that shows signs of use or damage

Refund Processing:

• Credit Card/JCB Payments: 5-10 business days after we process your return
• PayPal Payments: 3-5 business days after we process your return
• Original shipping costs are only refunded for defective or incorrect items
• Return shipping costs are the customer’s responsibility unless due to our error

7. Intellectual Property

Our Content:

• All website content, including text, images, logos, and designs, is owned by Kiteboarding Gear Store
• Content may not be reproduced without our written permission
• Product names and brands are trademarks of their respective owners

User-Generated Content:

• By submitting reviews, photos, or other content, you grant us permission to use it for marketing
• You confirm you have the right to share any content you submit
• We may remove any content that violates these terms or is inappropriate

8. Liability Limitations

Product Use:

• Kiteboarding involves inherent risks – use equipment at your own risk
• Always inspect gear before use and follow manufacturer safety guidelines
• We are not liable for injuries resulting from improper use of equipment

Website Use:

• We strive to keep the website available and accurate, but don’t guarantee uninterrupted access
• We’re not liable for temporary website unavailability or technical issues
• Prices and availability are subject to change without notice

Maximum Liability:

• Our maximum liability to you for any claim is limited to the purchase price of the product
• We’re not liable for indirect, incidental, or consequential damages

9. Privacy & Data Protection

We respect your privacy and protect your personal information. Our complete Privacy Policy details how we collect, use, and safeguard your data. Key points include:

• We collect only necessary information to process your orders and improve your experience
• We don’t sell your personal information to third parties
• Payment information is processed securely through encrypted payment gateways
• You can opt out of marketing communications at any time

10. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices, services, or legal requirements. We’ll notify you of significant changes by posting the updated terms on our website with a new “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised terms.

11. Governing Law & Dispute Resolution

Governing Law:

• These terms are governed by the laws of Washington, US

Dispute Resolution:

• We prefer to resolve issues directly – contact us first with any concerns
• If we can’t resolve a dispute informally, we may pursue mediation or arbitration
• Legal actions must be filed in courts located in Washington, US

Ride safe, and know that we’ve got your back – both on the water and with your gear purchases.

– The Kiteboarding Gear Store Team