Privacy Policy

Hey fellow kiteboarders! At Kiteboarding Gear Store, we value your trust as much as we value catching the perfect wind. This Privacy Policy explains how we handle your personal information with the same care we’d expect for our own gear.

Who We Are

We’re Kiteboarding Gear Store – your go-to source for kiteboarding equipment and accessories. Our website (kiteboardinggearus.com) serves the global kiteboarding community with gear that helps you ride better and safer.

Information We Collect

When you interact with our store, we collect information that helps us serve you better:

• Order Information: Name, email, shipping address, and payment details when you purchase gear
• Account Information: Login credentials and preferences if you create an account
• Communication Data: Messages and inquiries sent to our support team
• Technical Data: IP address, browser type, and device information
• Usage Data: How you navigate our site and which gear you’re interested in

How We Use Your Information

We use your data to enhance your kiteboarding experience:

• Process your orders and get your gear to you faster
• Provide customer support from fellow riders who understand your needs
• Improve our website and product offerings
• Send important updates about your orders and our services
• Prevent fraud and keep your information secure
• Personalize your shopping experience with relevant gear recommendations

Data Sharing and Disclosure

We’re selective about who we share your information with:

• Payment Processors: We share necessary payment information with trusted partners like Visa, MasterCard, JCB, and PayPal to complete your transactions securely
• Shipping Partners: We provide shipping addresses to delivery services to get your gear to you
• Service Providers: Companies that help us operate our website and business (always under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties for marketing purposes.

International Data Transfers

As we serve kiteboarders worldwide (excluding some Asian and remote regions), your information may be processed in countries outside your residence. We ensure all data transfers comply with international privacy standards and provide adequate protection for your data.

Data Storage and Security

We protect your data with the same seriousness we approach kiteboarding safety:

• SSL Encryption: All data transmitted to our site is encrypted using industry-standard SSL technology
• Secure Storage: Your payment details are stored by PCI-compliant payment processors – we never store complete payment information on our servers
• Access Controls: Limited access to your personal information within our organization
• Regular Monitoring: We continuously monitor our systems for potential vulnerabilities

Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your information if it’s inaccurate
• Deletion: Request deletion of your personal information in certain circumstances
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how riders use our site
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Show you relevant kiteboarding gear and content

You can control cookie settings through your browser, though some features may not work properly without them.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 5 years for tax and business record purposes.

Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this policy as our store evolves and privacy regulations change. We’ll notify you of significant changes and always post the updated policy on our website with a new “Last Updated” date.

Contact Us

Ride safe, and trust that we’re handling your data with the same care we’d want for our own.

– The Kiteboarding Gear Store Team