Hey fellow riders! We know you’re excited to get on the water, so we’ve put together this FAQ to answer your most common questions. Our team of kiteboarding enthusiasts is here to help you get geared up and riding sooner!
🚀 Shipping & Delivery
How long does order processing take?
All orders are processed within 1-2 business days by our team of fellow kiteboarding enthusiasts who understand you can’t wait to hit the water!
What are my shipping options and delivery times?
Standard Shipping – $12.95
• Delivery: 10-15 days after shipping
• Carriers: DHL or FedEx
• Perfect for time-sensitive orders with reliable tracking
Free Shipping – Orders Over $50
• Delivery: 15-25 days after shipping
• Carrier: EMS
• Great value for complete setups or stocking up on essentials
• Delivery: 10-15 days after shipping
• Carriers: DHL or FedEx
• Perfect for time-sensitive orders with reliable tracking
Free Shipping – Orders Over $50
• Delivery: 15-25 days after shipping
• Carrier: EMS
• Great value for complete setups or stocking up on essentials
Do you ship to my country?
We ship worldwide! However, please note that delivery to some Asian countries and remote areas may have restrictions or additional delays. Based in Washington, we’ve optimized our global shipping to balance speed and cost-effectiveness.
How is my kiteboarding gear packaged?
Our team understands kiteboarding equipment intimately. We package every item with rider-focused care, ensuring your boards, kites, and delicate components arrive in perfect condition, ready for action.
🏄♂️ Products & Gear
What types of kiteboarding gear do you offer?
We specialize in premium kiteboarding equipment including:
- Foil Boards & Foil Kites
- Control Bars & Harnesses
- Flotation and Impact Vests
- Fly Line Sets & Booties
- Action Trackers & Cameras
- Compression Bags & Board Retrieval Gear
- And much more for the serious rider!
Do you offer custom gear options?
Yes! Check out our “Build A Bar Workshop” for custom control bar setups tailored to your riding style and preferences.
Do you sell demo or used gear?
Absolutely! Visit our “Demo and Used Gear” section for quality tested equipment at great prices – perfect for riders looking for value without compromising performance.
💳 Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption and work with trusted payment processors to ensure your financial information remains secure.
↩️ Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date. If you’re not satisfied with your gear, contact us and we’ll help make it right.
How do I start a return?
Contact our rider-to-rider customer service team at [email protected] with your order details, and we’ll guide you through the simple return process.
🌍 International Orders
Are there additional costs for international shipping?
Our shipping prices are all-inclusive. However, please be aware that some countries may charge import duties or taxes, which are the responsibility of the customer.
How do you handle customs and international delivery challenges?
With years of international shipping experience, we understand customs processes and delivery challenges. We properly declare all shipments and provide all necessary documentation to ensure smooth delivery.
📦 Order Tracking & Support
How can I track my order?
We provide comprehensive real-time tracking information for all orders. You’ll receive tracking details once your order ships, so you can stay informed every step of the way.
What if I have questions about my delivery timeline?
Our customer service team consists of experienced riders who understand your needs. Contact us at [email protected] for delivery timeline questions, shipping method recommendations, or order tracking assistance.
Still Have Questions?
Our rider-to-rider service means we communicate like fellow enthusiasts, not corporate robots. We’re here to help you get on the water!
Email: [email protected]
Address: 421 1/2 6th Street Southeast, Washington, US 20003
Remember: At Kiteboarding Gear Store, we’re not just shipping products – we’re delivering your next adventure. Trust us to get your gear to you reliably, so you can focus on what matters most: riding the wind and mastering the waves.